Contact Us
OUR OFFICE
011-43710000 , +91-8595233233
Compliance Officer: Panchi Jain
Investor Grievances Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email ID | Operational / Working Hours |
|---|---|---|---|---|---|
| Customer Care | Arch Customer Care | 81, 1st Floor, Daryaganj, New Delhi - 110002 | 011-43710050 | archfin@archfin.com | 09:00 AM – 06:00 PM (Monday to Friday) *
Except Public Holidays
|
| Head of Customer Care | Kapil Sethi | 81, 1st Floor, Daryaganj, New Delhi - 110002 | +91-9311011608 | kapil.sethi@archfin.com | 09:00 AM – 06:00 PM (Monday to Friday) *
Except Public Holidays
|
| Compliance Officer | Panchi Jain | 81, 1st Floor, Daryaganj, New Delhi - 110002 | +91-9311011613 | compliance@archfin.com | 09:00 AM – 06:00 PM (Monday to Friday) *
Except Public Holidays
|
| Chief Executive Officer (CEO) | Narendra Kumar Goushal | 81, 1st Floor, Daryaganj, New Delhi - 110002 | 011-43710023 | narendra@archfin.com | 09:00 AM – 06:00 PM (Monday to Friday) *
Except Public Holidays
|
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with :-
For SEBI : https://scores.sebi.gov.in/
For NSE: https://investorhelpline.nseindia.com/NICEPLUS/
For BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
For NSDL: https://www.epass.nsdl.com/complaints/websitecomplaints.aspx
For CDSL: https://www.cdslindia.com/Footer/grievances.aspx
For MCX: https://www.mcxindia.com/Investor-Services
* Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal / Depository Portal.
* Procedure for filling the compliant
If there is any compliant / grievances of any client, the client may file their compliant to us through a mail to the mail id of the compliance officer Mr. Panchi Jain, compliance@archfin.com. The client may also file their compliant as per the details available in escalation matrix on the website. Our dedicated compliance team will verify the compliant and take the necessary action of the same.
Key Management Personnel details
| S.No. | Name Of The Individual | Designation | Mobile number | |
|---|---|---|---|---|
| 1 | Narendra Goushal | Managing Director / Principal Officer | 9811111612 | narendra@archfin.com |
| 2 | Chhattar Kumar Goushal | Designated Director | 9820139815 | goushalck@yahoo.com |
| 3 | Mohit Jain | Director | 9891165923 | jain.mohit83@gmail.com |
| 4 | Gulab Chand Baid | Director | 9811448039 | gcbaid@gmail.com |
| 5 | Panchi Jain | Compliance Officer | 9311011613 | compliance@archfin.com |
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